The management of one of Africa’s leading mobile telecommunications company, MTN Nigeria, has issued a statement where it apologizes to its subscribers for congestion caused by SIM validation and revalidation.
The exercise, which is ongoing, is causing untold hardship to subscribers, with hundreds of thousands of them having to stay on the queue to have their SIM cards validated or revalidated as the case may be.
In a statement signed by the company’s Corporate Services Executive, Akinwale Goodluck, MTN said everything is being done to ameliorate the conditions at the service centres.
“We wish to apologise to all our customers who are experiencing difficulty with the ongoing SIM registration/revalidation exercise. Affected customers can revalidate their registration details at all MTN sales outlets including the nearest agent and dealer shops. We appeal for calm as customers visit our various outlets. We are committed to ensuring that all affected subscribers complete the process as directed by the Nigeria Communications Commission (NCC),” Goodluck said.
He added: “It is for this reason that we have increased the number of staff handling SIM registration/validation across all our channels. We have also mandated all our registration outlets to remain open till 8pm every day until further notice.”
The Nigerian Communications Commission NCC, had last month issued a seven-day ultimatum to all telecom operators in the country to deactivate all incomplete and improperly registered SIM cards on their networks for reasons bothering on security.